Responsible for the management of a portfolio (4+ properties) of assigned communities including all operational and financial (revenue and expense) performance, customer satisfaction and retention, personnel management and retail tenant management.
Supervises other assigned supervisory and non-supervisory employees and is responsible for recruiting, scheduling, work assignments, training and performance appraisals within area of responsibility; makes decisions or recommendations regarding hiring and termination.
Essential Job Functions:
- Manage all of the operational and financial aspects of a portfolio of assigned assigned communities to contribute to Maedwell’s annual business goals.
- Develop, implement and monitor the effectiveness of programs to maximize revenue (residential and retail), control expense, improve customer satisfaction and manage on-site personnel.
- Participate in the design and development of Maedwell’s operating policies and ensure compliance.
- Proxy for CEO when he is not available to represent the company on business issues.
- Manage customer service issues at the community or portfolio level through the analysis of customer service survey results and the development and implementation of a solution. Monitor the effectiveness of implemented solutions.
- Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations. Establish and coordinate a communication system involving transaction and activities among Property Managers and the Main Office.
- Review/audit property, administrative, accounting and maintenance areas to ensure compliance with established policies and procedures; approve all exceptions of same. Resolve resident relation issues.
- Monitor, assist and make recommendations to improve marketing activities; review occupancy status; recommend rent schedules.
- Inspect the properties to ensure the highest standards are maintained; evaluate maintenance, grounds and housekeeping operations in areas of efficiency. Conduct periodic inspection of vacant apartments for market-ready condition.
- Assist in or develop corrective programs for apartment communities.
- Establish/revise property management forms, reports and manuals including updates, changes and additions.
- Prepare and conduct meetings
- Conduct performance evaluations on supervised employees.
Financial and Budgets:
- Supervise and coordinate preparation of annual operating and capital budgets.
- Monitor and make recommendations on budget performance and prepare monthly summary report of same review and approve expenditures within specified budgetary guidelines.
- Negotiate and/or evaluate contracts and make recommendations.
Advanced competency with Excel, Word and Power Point.
Working knowledge of property management tenant software and revenue management systems
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The job also requires up to 50% travel. Presently, this travel is confined to the Washington Metropolitan area.
Education: Bachelor’s degree or 5 years of progressive responsibility in property management, hospitality or retail industry.
3 + years of real estate experience in the local regional real estate market.
Managing property rehab and development projects from planning, to implementation, to completion.
Ability to effectively manage a portfolio (4+ communities) as demonstrated by a history of addressing management issues in such areas as financial performance, customer service, communications, team building, marketing and negotiations.
Ability to read and write English as demonstrated by clear and concise written and verbal communications. Demonstrated ability to create and deliver group presentations on property related subject matter and to write reports in a clear, concise form.
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating and determining averages, percentages and totals.
Ability to perform Microsoft Office applications such as word processing, spreadsheets and presentations.
Ability to frequently operate general office equipment such as, but not limited to, personnel computer, telephone, photocopying machine, facsimile machine and postage machine.
Ability to speak Spanish a plus.
Valid driver’s license and automobile insurance.